Giper Support - Self-learning support system
AI system that remembers every problem, learns from every solution, and provides personalized support 24/7.
Auto-diagnostics
Instant problem detection
Self-learning
Knowledge base grows automatically
Personalization
Solutions based on client history
Instant Answers
Resolving 85% of problems in 2 minutes
Support with Memory and context
Giper Support uses Giper Assistant memory to understand the full context of every client.
Client History
Access to full history of requests and interactions from Assistant memory.
Contextual Solutions
Consideration of previous issues and client system configuration for accurate answers.
Problem Patterns
Analysis of typical problems by segments for proactive resolution.
Predictive Support
Warning about possible problems even before they arise.
System Components
Auto-diagnostics System
Analyzes symptoms, classifies the problem, searches for root causes and offers step-by-step troubleshooting instructions.
Operation Algorithm:
- Receiving request through any communication channel
- Problem analysis: classification and prioritization
- Searching for similar cases in the knowledge base
- Diagnosing root causes of the problem
- Generating a step-by-step solution plan
- Providing instructions to the client
- Execution control and status tracking
- Collecting feedback and ratings
- System learning and knowledge base update
Self-learning Knowledge Base
Knowledge base that is automatically populated with new solutions from practice, systematizes them and keeps them up to date.
Functional Capabilities
Auto-diagnostics
Symptom Analysis
Understanding the problem from description in natural language.
Classification
Determining the type and severity of the problem.
Root Cause Search
Identifying root causes, not just symptoms.
Solution Proposals
Generating step-by-step instructions.
Multi-channel
Chatbots
Instant answers in messengers and on the website.
Email Support
Automatic processing of email requests.
Voice Assistants
Interactive support via phone.
Web Interface
Built-in help right on your website or in the app.
Knowledge Management
Knowledge Base
Structured and constantly updated collection of solutions.
Auto-update
Adding new successful solutions to the base automatically.
Training Materials
Automatic creation of guides and tutorials.
Analytics
Tracking effectiveness and demand for articles.
Integrations and automation
CRM Integration
Synchronization with client data for personalization.
Monitoring Systems
Connection for predictive problem detection.
Ticket Systems
Integration with Jira, ServiceNow for seamless work.
Communications
Connection to Slack, Teams, Telegram for notifications.
Results and metrics
Efficiency Statistics
- Solution Speed: 85% of problems in 2 minutes
- Diagnostic Accuracy: 90% correct solutions
- Automation: 80% of requests without human involvement
- Satisfaction (CSAT): 95% positive ratings
Economic Effect
- Reducing support staff by 60%
- Processing speed 10 times faster
- Customer satisfaction growth by 40%
- 24/7 support availability
Success Cases
IT Company (500 users)
Task: Software technical support automation.
E-commerce Platform
Task: 24/7 online store customer support.
Pricing and deployment
Start automating support today. Choose a suitable plan.
Basic
- Up to 1000 requests
- Basic features
- 1 support channel
- Standard analytics
Professional
- Up to 5000 requests
- Full automation
- Multi-channel
- Self-learning KB
Business
- Up to 20000 requests
- Advanced analytics
- Predictive support
- API access
Enterprise
- Unlimited requests
- Custom integrations
- Dedicated infrastructure
- SLA
Deployment Process
Process Audit
Studying current support processes (1 week).
System Setup
Configuration for your needs (2 weeks).
Knowledge Base Creation
Loading and indexing existing data (1 week).
Integration
Connecting to CRM, ticket systems (1 week).
Launch & Optimization
Constant monitoring and improvement.